Hi,
It will be better to be more specific. Eventualy some pictures.
It could be from drum cartridge.
Gabi
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Re: please help me my xerox 5875 print or copy quality very poor
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Twain and Stop button
Dear Madam or Sir,
I am developing an application that interacts to Documate 4799 using Twain.
After starting scanning from my GUI, I press the STOP button in the scanner(green one).
Last two scannings show as empty, but most important, it stops immediately, leaving pages inside.
Then if I start scanning again, it reports PAPER JAM.
How could I interact with the scanner so when STOP button is pressed the user does not have to potentially clean PAPER JAMS and continue scanning?
pd: I tried the same with OneTouch 4.6, being able to archieve paper jams most of the times.
I have read in the manuals it should be compatible with Twain 1.9. I can tell that when sending the triplet:
- DG_CONTROL/DAT_PENDINGXFERS/STOPFEEDER
It says not implemented. Which one should I use instead to be able to pause and resume the scanning process using TWAIN from the computer?
Thanks in advance for your answer. Joaquim Raurell Martí
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Xerox C60 - scan to email error 027-779
Hello,
we’re having issues with scan to e-mail function and a new C60 with firmware 60.30.51.
Smtp server requires SSL/TLS and port 465 and a specific smtp account in order to send e-mails but when we try to use it, it gives error code 027-779:It attestation fails by SMTP-A.
To what setting does this code refer to?
Thank you
Kari
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WIA scanner not showing up
Dear Madam or Sir,
I am trying to connect to my Scanner through WIA 2.0 dll from Visual Studio.
When running:
- devices = WIAScanner.GetDevices().ToList();
devices has no element, whereas the Documate4799 is connected and switched on.
What can be the reason for it and what should I do in order to be able to use the WIA Microsoft Windows Image Acquisition Library v2.0?
Yours,
Joaquim Raurell Martí
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Re: Xerox Scanner Management Utility won't see my scanner at the right IP address
Hi horseflesh,
Thank you for using the Support Forum. If the issue has returned make sure you have the latest version of the firmware on your printer and the latest Xerox Smart Start Driver Installer. If you have all the updates and are still having the issue please consider contacting your support centre for further assistance.
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Re: Easy Printer Manager Scan 2 pc not working, crashes with Windows 10 1903
Hi arrgh,
Thank you for using the Support Forum. Please make sure you have followed the solutions in this unable to scan case and have upgraded to the SPAR release of the software that came out in August of 2019, link to the updated release is in the solution. If this does not help please consider contacting your support centre for further assistance.
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Re: Workcenter 7535 Scan to Email using Google Apps / Suite
HI abis,
Thank you for using the Support Forum. There are a couple of solutions you can look at to see if they will work for your printer. First look at this forum post, I know it is not the same model as yours but the concept is the same. Next look at the solution from the online support for setting up gmail. Please consider contacting your support centre for further assistance.
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Re: Scanner not opening using scanner utility
Hi DavidK204,
Thank you for using the Support Forum. If you have loaded the newest drivers from last week and the latest firmware from April 2019 you may need to try a different method of scanning for instance TWAIN. Alternately you can contact your local support centre for additional assistance.
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5 beeps 5 times when trying to scan
We have network in our office and everything was fine untill the moment when our switch go down. And when we change the switch, network scanning stop working. We have printer with Fiery controller and printing is OK, but when we trying to scan, we have 5 beeps 5 times. Set up was thru SMB protocol and network settings thru broser showing that all settings is OK, but still 5 beeps, I`m changing the connection thru FTP to nework folder, but still 5 beeps. Try change different folders on different PC`s in our net, different users, different settings but problems still present.
Can someone tell me where my problem is and how can I resolve it, please?
Thank you!
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Re: Twain and Stop button
Hello Joequim Raurell Mart.
If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: DocuMate 4799.
Alternatively, you can visit our Contact Us page for other support options.
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problem after upgrade to the lastest firmware 654201
Hi
Just after upgrading firmware to 654201, we have a error only when we make 2-sides scan or copy (code error 065-225)
We try to put older firmware, same result
how to resolve it ?
thanks
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Re: problem after upgrade to the lastest firmware 654201
Hi,
Try to perform Reset to factory: Device app>Resets>Reset to Factory Defaults.
If this did not help you must replace the DADF.
Gabi
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Re: Xerox C60 - scan to email error 027-779
I am receiving the error, "Completed with an Error (027-779) : It attestation-fails by SMTP-A" on Xerox C405DN with firmware 68.42.1 after configuring Office 365 email account with Multi-factor Authentication (MFA).
Please assist.
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B1025 Setting up scan to email
Please help me set up my B1025 printer so i can use the email function . I tryied a Gmail account and a smtp2go account and still can't seama to make it work. How do i configure the settins so that it works. Thanks.
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Re: WC7845 TLS 1.2
Hi RIck
Thanks for this. The Workcentre 7855 seems to be different and does not have the TLS Encryption section within Security. See below:
The firmware is 073.040.075.34540, which is the latest. So why can't I see the TLS Encyption section?
Nick
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Re: WC7845 TLS 1.2
Hi,
Try to update to the latest firmware:
Gabi
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Re: WC7845 TLS 1.2
Thanks. I'll try it. It will be next week before I get chance, but I'll let you know the results.
Nick
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Re: Scanner not opening using scanner utility
Cheryl,
I have had a Xerox tech out to my location and the latest drivers and firmware have been installed on the Workcentre 6515. It seems this is an issue with Xerox and iOS Mohave since the printer utility works on my other computer using an older OS.
I have a work around for scanning, but not happy with this new machine. I would not recommend this unit to any of my associates.
David
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Re: Xerox C60 - scan to email error 027-779
Hello Kaika313,
I have searched our online knowledgebase and have found THESE possible solutions.
If you have tried these and you are still having the issue, you can Contact our Support Department for further assistance.
Thanks,
CathyO-Xerox
Community Manager
Be sure to click Kudos for those who have helped you.
Select Accept as Solutionfor posts that have helped to solve your issue(s)!
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Fault/error 116-331 Xerox workcenter 5335
Hello,
I'm switching on my xerox workcenter printer and it displaying this message on screen " power off the machine, wait for the control panel to turn off
then power the machine back on
if the fault persists, call your system administrator"
I powerd it on and off again and again but it keeps giving me this error
Please help me!!
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