I'm hoping someone here might have come across this issue before. I purchased a DocuMate 250 high-volume ADF scanner from a closing business. It has 80k page scans(which I'm told is not a lot for this sort of purpose-built device). Here's the issue: the scanner starts up and completes its diagnostic checks just fine ... solid green LED. I then load a paper into the ADF and it moves into position for scanning. However, when I attempt to initiate a scan, the software indicates "DM250: Hardware Internal Fault". No other information is given. I've tried the various 'stupid' ideas on the visioneer tech support page like changing cables or USB ports to no avail. The same issue persists on different computers running different operating systems, so I'm pretty sure it's an internal problem. I found the service manual and disassembled it looking for something obviously wrong but found nothing. I've called tech support and spoken with them, but they have no further troubleshooting steps and suggest I buy a new one - what a shock. Anyway ... do you have any experience with this issue? (it's not a flatbed scanner, so the whole 'unlock the scanhead' fix doesn't apply). Thanks for any help you can offer!
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