You said:
" It is *highly* suggested that it is done as a "Forced Altboot, no data backup, no clone" which means an entire wipe, and set it back up manually as some settings just don't play well with the update "
They already did that for some other problems on one unit and the result was, " a lot of other problems, things not configured, things mis-typed, clients getting automatic scans from other clients, etc etc"
I already called them last week, responsable technician Xerox BE comes over in September.
"Any firmware this was seen on also showed an issue where if you pick a one-touch and select the "Clear-All" button you would see the scan defaults re-appear for a few seconds (Mostly only noticeable if you changed the default file name, you would see "Doc" briefly return."
About this problem, finally somebody who could confirm that this is a Xerox problem !
With Ricoh we never had this problem, you understand that this is a big problem if some customers receive papers from others if they are competitors...
Is this problem also sovled with the newer firmware version?