We have some xerox machines all workcentre 7845 and 7835.
Sometimes (+/- once a week) we have the problem that you can't choose any address for scanning/mailing on the machine.
If you want to scan to mail, the local address book (favorites) and the network address book are empty,
the strange thing is: if you want to fax, the local address book is present!
If you check the web-interface there is a mail address book without problems, so the address are available for the machine!
Only solution is todo a complete reboot from the machine,
mostly if you do a soft reboot from the webinterface, the machine hangs on the "shut down machine..." for an hour.
Firmware : 071.010.034.06000
We already noticed this problem a couple of times to Xerox belgium without solutions untill now.
We don't think about a network problem because it isn't on all machines on the same time, and the local address book isn't working also.
Thanks in advance for any tips