We currently have a Xerox Workcentre 7545 copier and have an issue with some users when scanning to e-mail:
- We configured our company SMTP server settings with an e-mail address Scanner@OurCompanyName.com to send secure e-mails
- When users log into the copier with their code(we are using Equitrac for print tracking) they click the "Add Me" button to add their e-mail address to the list
- The copier then sends the e-mail to the user's e-mail account FROM their e-mail address instead of the one we set up
- Since we have a lot of users that have non-company e-mail address (Yahoo, Gmail, and other companies) some of them are not able to receive the e-mail because their mail server is picking it up as spoofing
How can we do the following:
- Allow users to still add their e-mail address using the "Add Me" button but have the e-mail account sent from Scanner@OurCompanyName.com?
- Also can we configure the e-mail sent to send replies to their e-mail address instead of Scanner@OurCompanyName.com?
For example:
- I log in with my credentials that has an e-mail address MyName@yahoo.com and click the "Add Me' button
- I scan the document to myself and receive an e-mail from Scanner@OurCompanyName.com
- When I hit reply it puts MyName@Yahoo.com in the To field