I tried calling but waited on hold for more than 30 minutes. Our service company gave us a Log ID (531 245 348) but really frustrated that I am having to do their job, and billing the client for my hours. The client does have a service agreement but service tech is unwilling to solve this problem.
Perhaps second level support can email me as I am rarely on site where the Phaser 3635 is located. I can provide details of the firmware the Xerox tech installed, the version of print drivers deployed, and copies of what the recipients are getting on their end. My email is murray@inetum.com
Thanks,
Murray Sholinder