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Various Error Messages when attempting to scan to email - Xerox 7120

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Hi all,

 

I'm attempting to get my Xerox 7120 to scan to email, however users have reported a variety of error messages (which I've confirmed on the "Error History" menu on the Centre Ware internet control panel.

 

The current error message I'm dealing with is 016-767 stating that the email address is wrong.

 

The email address it is sending to is a valid email address, I've also tried sending to other email addresses and same error message.

 

 

The scanner is setup with SMTP to Office 365. I'm using "*company exchange address*0i.mail.eo.outlook.com" as the SMTP server

 

Port 25

 

STARTTLS (if available)

 

Machine's email address is a user email address.

 

 

If anyone could offer some advice on what to try I'd be very thankful. I'll answer any question that you ask in regards to this to the best of my abilities to get to a resolution.

 

 

 


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