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Re: An error occurred while communicating with scanner. (-9923)

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So you are using Apples Airprint software to scan to your Mac instead of doing a direct scan?

I assume then you did a Mac update and that is what broke the scan option?

This guy says that if you disable IPv6 on the printer it may work again (He has a Canon)

And his reference is this guy (He has an HP)

Seems to be a pretty common failure.

So open EWS and login as admin (admin/1111)

Go to Properties > Connectivity > Ethernet

1.JPG

Click Edit here

2.JPG

Change Dual Stack to IPv4 and click OK

3.JPG

It should tell you to reboot, and according to most other people with the issue, it should fix it. Hopefully you don't use IPv6 though.

 

 


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