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Unable to scan image files

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Hello,

I am having problems scanning .TIF or .JPEG files.  When selecting either output option and scanning a piece of paper the scanner notes a "successful scan job" but yet nothing appears on the network drive.  Scanning to .PDF, .PDF(a), and .XPS files also notes a "successful scan job" and appears in the set-up network drive.

Thanks for any of your help in advance.

-Paul


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