Unfortunately, in our case, this error is impossible. Indeed, as I said, we use an open internal SMTP server, which does not require identification. In our SMTP configuration, these two settings are set to None. I first thought that the difference was that the test mail is not encrypted / signed while the mail produced by scan to mail is, but the error input printed it is specified that the mail is not encrypted. Moreover, I can not reveal the details of the error as you tell me because I do not have physical access to the copier, it is located in another agency. As for the firmware version, we went from version 061.121.201.09700 to version 061.121.222.06508 and that did not change anything.
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