Hello,
We have been using the scan to email function of our copier for a long time.Recently, we have replaced a router on our network.Since then, the scan to email function no longer succeeds?However, the SMTP configuration seems to be correct since we are carrying out the SMTP configuration email send test successfully, and we have received the test email.But when we use scan to email, the copier allows us to choose our recipient in the address book of the company, scans the document and opens the progress window. This remains then displayed for several minutes, then the copier prints an error page simply indicating the failure of the SMTP transfer without details?
Do you have an idea ?
Where and how can i found detailing informations about this failure ?