I am at a loss here. There was a firmware update, and then a couple more. Scan to email stopped working. I tested the settings generally on the internal network to see if there was something wrong with our firewall but no. I erased the settings and just put in a simple POP account I created and it worked fine. But the Office365 account info would not work at all. I verified I have put in all the correct settings and even plowed through this forum looking for a solution but failed.
Finally I tried the Xerox App Gallery's Office365 platform but I see that there's already a known problem with that app allowing people to log in. So I'm back to trying to get this thing to work with the native software. My understanding at this point is that I may need to roll back the firmware to around 3 versions ago if i want this to work again. I will try my best to convey all the details below:
Current firmware version: 38.31.81
I have a custom domain for my Office365 account but it is through GoDaddy and I'm not sure if the my-domain.onmicrosoft.com is available to use but I've tried anyway without success. Note that my domain is a .us TLD so I'm not sure if the "us" part needs to be included in the URL.
For reference, here are my SMTP settings:
Here's a log of the attempt to test the SMTP settings:
Please help!!