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Re: Xerox WorkCentre M20i won't send scans to email - says "authentication error"

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Hi!

I signed up for SMTP2Go, confirmed our email address, got a user name and the smtp server information. I put the chosen email address as the sender and the server mail.smtp2go.com as SMPT server in the setting of our xerox machine, I only didn't find any slot for SMTP Port value that SMTP2Go displayed after registration. Then I tried scanning and emailing the scan, but unfortunately I still got the same error message - "authentification error".

What did I do wrong?

Should I also have changed the smtp server settings in my email program on our office computers or it isn't necessary?

Or does this failure mean that there is an internal problem in the machine that can not be repaired, so it's not a server problem as we thought?

 

Best regards,

Olga


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