Have 100+ WorkCentre models in our domain; 56xx, 57xx, 58xx, 72xx, 73xx, 75xx, 76xx, 78xx & WorkCentre Pro 255, 265, 275, 35 & 55's.
Scan to email settings worked and delivered email happily to a now retired Exchange 2003 smtp server that did not require authentication to accept and deliver on behalf of the copiers.
Now we have a Exchange 2010 environment that needs credentials to send. Have a domain\username and password that works properly to authenticate from other HP, Canon and Ricoh devices.
To our dismay, none of our Xerox can send email anymore. Same credentials and server settings as other mfg's attempted.
Things I could think of to try:
-Impractical to add each WorkCentre as an authorized IP, especially since we use DHCP for them
-Tried by using the hostname or IP address of the 2010 SMTP server, with and without encryption settings
-Tried domain\username, domain/username, username @ domain, and username permutations with password
Varied firmware / software across the different models, upgrading to latest gen or SPAR's no help
Multiple cases have been opened and some are ongoing to try and resolve simply sending a email from a Xerox device
Last time we had success was with an open smtp server, but that is not an option any longer.
Any ideas?