Customer has office 365 with port 25 and no authentication at all. They have 5330's, the new C8030 and all work fine with the exact same settings but different offices.
This machine is a 7830 Serial number MX1198057. When attempting to scan it says "one or more addresses are invalid, message did now send."
I updated the firmware from 72.010.004.09100 to new connect key firmware 73.010.075.34540 the highest level available. Tested email. Still same problem.
The I.T. engineers tried getting help through xerox support and got turned away. Here is a list of what he has done.
I have worked extensively on this scan problem on the copier, and contacted Xerox support and Eric at Advanced Digital for a solution. - Updated the office365 relay connector to add the address for the location 98.212.144.2 - tested with an account without the exchange license, and it failed for type 1 office365 relay - failure was remote on teh office365 server. - tested with multiple methods to attach to the authorized relay server, without success. - problems noted were: after putting the info in, specifically the address hacc-net.mail.protection.outlook.com teting was conducted and and the copier responded with an immediate failure. "One or more of the addresses are invalid. No messages were sent". - I checked the firewall and there is no communication from the copier to Office365
Can I get a log id so they can call in for 2nd level support or does someone have an idea why it works all all the other xerox machines they have but not this one?
Erik Combs