Hi JovanVicovac,
Thank you for using the Support Forum. Please make sure your have the USB scan enabled
- Access Centreware Internet Services
- Click On the Properties Tab
- Select Services
- Select Scan To USB
- Select General
- Select Enabled
- Press The Apply Button
Also make sure the USB port is enabled
- Access Centreware Internet Services
- Click On the Properties Tab
- Select Security
- Select Certificates
- Select USB Port Security
- Select Enabled
- Press the Apply Button
If this does not help please consider contacting your support centre for further assistance.