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Background when scanning

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I have a c8045 sn 8TB547403. It is intermittently scanning very light/or giving a color background on scans and copies. I have upgraded the software to the latest spar 100.002.097.22500 and did iit init, dc945 and a calibration. Doing that seemed to fix the light copies but they still had background on scans, I replaced the iit own and the scans came out ok. Could I please get a log number for this machine and any further steps needed in case it comes back

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