ApeosPort-V c5575 cannot scan to PC

Hi Support,

I cannot scan to PC.

checking scan folder able to be accessed.

useraccount password is correct on both copy machine and computer. Also, it has read and write access to the folder.

hostname is correct.

using default port.

but cannot scan to PC. It is always error "completed with an Error 018-763: char convert error in SMB"

User report that it has worked before. Does it relate to SMBv1?

Can you please check this issue, the issue persist for 4 days now.