Sorry, the missing information is from a lack of experience. I am operating off of what the main user is telling me. I will do my best here:
When it was working desirably:
User selects one of three templates set up by "a guy from Xerox." These are not the default template (each one has different settings like OnePage or Searchable). All point to the same destination and use the same SMB credentials based on an Active Directory domain account. User described it as "one touch" scanning.
When the password expired:
Scans using any of the templates ceased functioning, would fail citing incorrect password and delete the job.
After entering corrected password into the template:
Scans still fail even though destination test passes.
Creating account into Device User Database:
Templates still fail unless logged into the account created in the Device User Database and the user is not happy having to log onto the interface on the 7845 every time they wish to use the templates.
I am unsure of what the hangup is with calling "the guy from Xerox" to correct it once agin but it is inconvenient when there is an issue with authentication that it requires a visit to remediate so I am trying to figure out what needs to be done to get it working the way it has been.
Thank you again!