Hello,
we bought a new Xerox printer for our company. Now we and the support company have problems to setup the Scan-to-smb function. We have an old Workcentre 7435 in the same network scanning to the share "Files", wich works perfectly fine. We used the same credentials and settings in our new printer VersaLink B405 (with the newest Firmware we found 38.10.91). Our server is a Windows 2012 R2 Server (Smb Version 1 and 2 are enabled. Supports also 3.02).
When I try to scan a document the printer runs into a timeout. On the share I can see a *.lck directory and a file with 0 KB. The Server show this message in the event log:
Reopen failed.
Session ID: 0x1100610000701
Share Name: Files
File Name: Scan\lh\Xerox Scan_17072017132517.PDF
Resume Key: {00000000-0000-0000-0000-000000000000}
Status: Object Name not found. (0xC0000034)
RKF Status: STATUS_SUCCESS (0x0)
Durable: true
Resilient: false
Persistent: false
Reason: Reconnect durable file
The client attempted to reopen a continuously available handle, but the attempt failed. This typically indicates a problem with the network or underlying file being re-opened.
Could anyone give me a hint or a solution? If I missed some Informationen tell me.
Thanks
Best regards
SRH