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Online issue and jobs in memory light

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We had a docucentre 111 c6500 given to use for our helicopter fundraising group
It photocopies fine and everything appears to work except connecting to the laptop
The laptop is win 10 and found the device straight away . Problem is the light on the c6500 jobs in memory is on and the printer on line light is off
Tried taking it online and offline but no difference
Looked at all the jobs under administrator user I'd and password but no jobs listed anywhere

Any suggestions where to look next or any idea if there is a problem with the driver

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