My office uses a Xerox Workcentre 5150 Printer/Copier/Scanner/Fax machine. The machine serial number is VXX104497N. I have no idea about the age of the machine.
Our problem is that we periodically lose the copying and scanning features.The machine display reads "copying and scanning are unavailable" when this occurs. The display also says to restart the machine. I have followed the suggestion approach many times. It works sometimes, sometimes it does not. I do follow the restart recommended on the display.
At first, the issue appeared to occur only in the morning. I thought maybe it was an issue occurring when the machine goes into "sleep mode" at night. Now it occurs with greater frequency and at any time of the day. I have been unable to acertain any other commonalities with the occurrence of the issue.
We have had Xerox support visit our office twice. Both times we were unable to recreate the with the tech on site. I have taken photo of the machine on the display message. They are attached to this post.
Thank you.
