No way it should be doing that then.
in order of least amount of work and cost to most work and cost (assuming no contract with Xerox)
1. Update to latest firmware and hope. (No money, no data loss)
2. Erase Customer data and set up from scratch (No money, but time and data will be lost, all the data)
3. Altboot with no data backup the device (Every single thing would be lost, and a tech is required to altboot)
4. Return as defective to Xerox
For number 2, the option is Machine status > Tools > Device settings > General > Erase Customer Data
That feature does very similar to an Altboot, but not quite all of it
A layman answer to what an Altboot is would be a complete format of a PC and a fresh OS install done along with some firmware updates on the hardware (possibly) and a BIOS update (possibly)