Hi,
Our ApeosPort-IV C3370 has started failing to scan to email with a confusing set of error codes.
Originally it presented an error message that the IPv6 link local address was already in use. I fixed this by disabling dual stack and using IPv4, as we're still an IPv6-free environment.
The printer then displayed error code 016-450 - "[Cause] The SMB host name already exists". I've verified the host name is set correctly in the admin panel, it's getting assigned the correct IP, and we can print successfully despite the error.
Scanning to email fails with error code 016-722. The manual says this code is for "The staple position specified is not supported", but the scan report says "Completed with an Error (016-722): DNS server un-sets up in SMTP". I've verified SMTP settings are correct.
I've run out of ideas for debugging, as far as I can see everything is configured correctly. The only change made to our network recently was patching a few more ports, DNS, mail etc have not changed.
Any suggestions would be appreciated!
Thanks