Hi,
here is my opinion... Since your printer is "new" to you but likely to have been used previously. AND because it is likely that you haven't setup much on the printer yet (this is an assumption based on the fact you can not access the webpage (CWIS)), than I would: (PLEASE READ step 3 very carefull, take your time to understand it). Software upgrades can go wrong and a service call might be required to remediate the incorrect upgrade, while the device will be left unable to produce output. Please be aware of this and follow at your own risk. Please feel free to contact our services to get a engineer booked for this purpose.
- Print configuration report from the printer (This is just a security/prevention step)
- Perform a software reset (this will reset the printer from any other configuration or possible ram modules being used incorrectly).
- Upgrade the printer firmware (this is optional, nevertheless since we dont know which level is the printer on, plus this will make sure your device is up to date with latest features and security updates).>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Please read this section with attention. There are 3 different firmware builds depending on the hardware you have. You must identify this by the exisitng firmware version. You do that my looking at the configuration report on step 1. The firmware version can start with 12.xx. or 13.xx. or 14xx. Please download the one that starts with the same number has you have now. NEXT STEP, is to make sure your firmware version is equal or higher than 1x.60.22.000 (the x is whatever value is your build... mentioned above.. If you are comfortable with all this paragraph use the following link to download the latest version. otherwise please contact a representative to perform software upgrade. >>>>>> 12.xx 13.xx.; 14.xx.<<<<<< NOTE: If your machine has x.50.03.11 software, DO NOT UPGRADE! Please place a service call to have a technician load this new software.
- Configure TCP/IP settings (I believe you are using DHCP, therefore Dynamic settings will be ok)
- Access CWIS (webpage)
- Configure network scanning (This would be my prefered option for network scanning. You will need to scan to a shared folder that is on your network. This folder can exist on a normal workstation, as long as the folder is shared and the workstation is powered on when scanning.
- Configure Scan to email (you need to know the email relevant details from your email provider)
The problem you are having of not being able to access the CWIS (webpage) can be due to web proxy retriction on your browser, unable to connect via the desired ports (maybe these were changed on the printer side), or simply because of a certificate issue. Steps 2 and 3 above should cover this without further investigation, since in the overall it would benefit your printer.