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Xerox Documate 4799

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This scanner has stopped moving scans into Make Ready only error is a DSMR.exe application has stopped working. Latest version of Make Ready has been installed 4 times. Platform is Windows 10 Enterprise 64 bit.

 

Visoneer was notified 4 weeks ago and they Xerox is not installing software properly.

 

Can someone HELP we cannot operate without this scanner


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