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Re: WC 6605 - "Failed to scan" via USB

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Hi Xerox Team,

 

I had not seen your response (already a year ago ...) I tried your suggestions: none of them have worked so far. The USB port's configuration was ok, my drivers are up to date.

I still can't scan anything :-( I don't know what else can be done.

 

I called Xerox Support in France: they said they would not help me because the warranty protection is over (I bought the printer in 2012) and I don't have any kind of "office warranty". Not really helpful...

 

The manual says I should use "Express Scan Manager", but I can't find this software. Do you know how I could get it? Is this software only for PC (I'm a Mac user)?

 

Thanks in advance for your help,

 

Sophie


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