Hi Xerox Team,
I had not seen your response (already a year ago ...) I tried your suggestions: none of them have worked so far. The USB port's configuration was ok, my drivers are up to date.
I still can't scan anything :-( I don't know what else can be done.
I called Xerox Support in France: they said they would not help me because the warranty protection is over (I bought the printer in 2012) and I don't have any kind of "office warranty". Not really helpful...
The manual says I should use "Express Scan Manager", but I can't find this software. Do you know how I could get it? Is this software only for PC (I'm a Mac user)?
Thanks in advance for your help,
Sophie