Hi ronmi@jeld-wen.com.
Thank you for using the forum.
I have searched the WorkCentre 7855 for workflow scanning setup. It might explain setup steps that could be the cause of the jobs not making it to the folder. I am not sure if you are using CentreWare Internet Services or not.
Solutions for : How To Configure Workflow Scanning Using CentreWare Internet Services (CWIS)
http://www.support.xerox.com/support/WC780X/support/en_US.html?objGUID=16785
You may also want to search the knowledgebase to see if you are able to identify other solutions that may help.