I'm the person people call to set up their Windows devices. And I don't think I've seen a device that has been shown less attention than the WorkCentre 6027NI. Install the software and then have no idea why nothing works and there is no ability to access basic setup items.
1) Email: So... how do you set this up? There is nothing on the hardware's control panel that allows you to enter server settings. Now I find out about something called CentreWare or whatever it is called. Why is this not on the disk? Why do I need to use the Internet to set up my local devices? I try to use CentreWare and it won't install because a whole shmorgasboard of services are unavailable or not turned on for the computer being used. Could this setup be worse?
Address book. This hasn't changed from the 20th century. You can't use your outlook contacts on the computer. You have to create a CSV file to dump your contacts into the machine. Any new contact must be manually added too.
2) Scanning: Takes forever. Autodocument feeder doesn't work automatically in Adobe Acrobat. It requires you to figure out that you need to specify the auto doc feeder every time by making the local scanner driver visible so scanning requires an extra pop-up. WHY? I bought this machine on the strength of the Xerox Documate 515 scanner which finds the autofeeder automatically and scans beautifully by simply selecting the presets Adobe Acrobat allows you to set.
Speaking of scanning, using the ADF now takes FOREVER since I set up WiFi. The device isn't prioritizing the USB connection or that is the only guess I can for why a simple scan takes minutes per page. It is insanely slow.
3) Instructions. What is this? Hilarious that you have the legal size paper plastic piece in the box and nobody will know what it is. You don't bother identifying everything in the box in the "everyone will understand a graphic" instructions. No specs on a list of items that should be in the package. Took me 20 minutes to figure out what it was used for and how to extend the tray for legal sized paper. The illustrations are horrendous.
I don't usually complain but the setup is embarrassing and incomprehensible and I'm disappointed. Can't believe the Documate 515 is a good device (other than the fact that it can't scan legal size in the ADF, for reasons unexplained) but this is a major step back. Please advise.