Quantcast
Channel: All Copying, Faxing, Scanning posts
Viewing all articles
Browse latest Browse all 11218

Possible bug in workflow scanning in 7855 - empty template list

$
0
0

Hello,

I probably found a bug in workflow scanning feature, I recreated the issue and I have got some screenshot taken from remote control panel.

 

Scanario: Xerox accounting must be enabled. User enters his code and then, while he is logged in, he access to workflow scan page and select a template.

Issue: It does not matter if he scan or not,when timeout occurs, after logout, the workflow scanning template list will be empty. Only 1 template is available (default), accessing to its details you see that it contains the previously selected template informations.

 

In order to re-create the issue:

1) You have home page

1_home.jpg

 

2) Click on print button, that requires Xerox Accounting, and login

2_login.jpg

 

3) Click on workflow scanning, you will see all available templates.

3_scan tempaltes.jpg

 

4) You select a template (ie. the first one)4_template selection.jpg

 

5) Let's check the last datetime in which the template list has been updated: 4:36PM

5_last refresh of template update.jpg

 

6) Now, you can scan or not. Let's wait that timeout occurs.

6_timeout.jpg

 

7) Now we return to workflow scanning... all templates disappeared. This screen also does not have browse button.

7_default.jpg

 

8) Let's check the details of default template, we see that it contains the previously selected template data.

8_default details.jpg

 

9) Finally let's check the the last datetime in which the template list has been updated: it should be 4:36PM becase we didn't refresh the template list, but it is now 4:38PM. So, at logout, the template list has been updated, but it is empty.

 

The only way to get the complete list of templates is to manually update, or a simple reboot.

 

Please note: my firmware verison is 073.040.075.34540. Note also that I set default template to be not visible. 

 

Regards

Fabio


Viewing all articles
Browse latest Browse all 11218

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>