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Help. Workcenter 3215 Fax not working

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I replaced my previous Xerox desktop MFP with a 3215 and everything works except the fax.  I set it up as per the instructions but it does not get an outside line from my PBX.  I have entered the appropriate Pre-fix in Centreware Web but all I hear is a fast busy that never yields a real dial tone for the fax to access. My previous machine worked fine so I know the line is fine.  Can't get any incoming faxes either.  Is this just a bad fax card?  I have rebooted the system but no improvement.  


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