This support forum is a joke. The only "support" I've seen on here is Xerox suggesting we call customer service. Why not stop wasting everone's time and just scrap the whole forum and add a few more reps to your customer service call department.
This is 2016. It's not that hard to be efficient. Companies pay hundreds of thousands of dollars to "consultants" to help them be more efficient. I just gave you probably $50,000 worth of advice. I'll send you an invoice, but I'll probably have to refresh my scanner if I want to scan a copy to someone in my office...