Hi All,
Hoping someone here could help troubleshoot what's going on with the machine. It just came out all of a sudden. We cannot send faxes and cannot receive faxes. When we press the Fax button, it says Fax is disabled. When we enable the fax, we have to enter the fax information, e.g. Fax ID, Fax Number...
After saving the entries, it says "Clearing Memory" and all information entered are erased. So, the Fax stays disabled. We tried entering the information on the CenterWare interface. We can save the entries from there. We can then send a fax from the computer but we cannot receive any Fax. It will just keep on ringing and will not receive it.
After setting the Fax information from the CentreWare, when we go to the machine to send a Fax, the Fax is still disabled. So, there is no way to enable the Fax as it will clear the information entered after saving all the changes. It will also reboot.
Note: I have already upgraded the firmware to the latest. We also tried the fax line on another machine and it's working fine there so the fax line should not be the problem.
Any help/ideas would be much appreciated.
TIA,
Neil