Hey Joe, Thanks for the reply.
I tried using one of the other users email addresses as the Default from address. Changed it in both places. Sorry, I should have mentioned that there SMTP requires no authentication at all.
The user can receive normal emails perfectly fine and as before I can receive the test email from CWIS but again when I try from the printer, it gives me the exact same error.
The machines original email that was created is xerox@company.co.za. with no authentication.
I tested it now using a working email vicki@company.co.za. with the same thing problem.
I also just tested our xerox email address on another pc and it can send and recieve fine. Only giving the error from the printer?