Hi All,
I'm hoping someone here can help. One of my clients has a 7835 MFP. They are having an issue with scan to email at the moment. It just suddenly stopped working this morning. When they try and scan to email to their local emails on their own domain, I get "Invalid email address or invalid recipients. Remove invalid address and then try again" or something similar.
The strange thing is that it's been working fine until this morning.
When i got there i assumed that something on the network had changed but,
The SMTP hasn't changed, the DNS and Domain are correct on the printer still and when I send a test email from the interface using a web browser i receive the the test email on the users pc. I've also double checked their local mail server and the email account that was created for the printer is still allowed full access through the servers, proxy and firewalls. I've deleted the address book and readded the names manually. I've applied factory defaults and resetup the scanning from scratch to no avail.
The system software is 072.010.165.14201
Can anyone give me some advice?
Regards
Ryan