Had a clients Workcentre 7830 scanning to a server folder based on settings in the individuals address book entry.
Ran into an issue with a bug in the address book where I had to backup the entries, delete them all and then re-import the backup file.
This solved the address book problem, however now Scan to Destination fails with the error Login failed. I have tried putting in an a domain admin account to access the server share but it still fails.
Called tech support and they wanted me to setup templates and workflow scanning. Which I didn't have to do the first time.
Right before the call ended they mentioned "oh you dont need to use templates". so I never really got an answer.
Regards
T