Hi Shobo66.
Thank you for using the forum.
To help troubleshoot we would need to know your product and if you might be using CentreWare Internet Services.
Have you checked the product knowledgebase for solutions? Check here: Xerox Support & Drivers.
You may consider contacting Support at the following link: Fast Track to the Expert or by phone 1-800-835-6100 U.S. & Canada Mon - Fri 8AM-8PM ET in the event no one has been able to assist you.