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ColorQube 9302 rebooting when user logs in

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This sounds like a very strange problem.  We have an employee that is trying to login to the ColorQube 9302, which is on our domain, and every time she does, the device reboots.  She states that she was able to login fine for a few months, until she had to change her password. 

 

The copier connects to our Active Directory domain, authenticates via kerberos.  All other users can login, no issues.

Any ideas on how to troubleshoot this?


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