Hi I'd giving support to 4 Xerox Devices: 3 WC 5330 and 1 59xx..
This week the 3 WC 5330 present the same failured: Smtp over ssl fail - error code (017-714). I was searching for some support a it says that "The likely cause of this error is that the SMTP configuration is incorrect for the SMTP service. A possible cause is that the port entered for sending e-mails is incorrect. Check to make sure the SMTP settings configured on the printer are correct." The SMTP is configured with a Gmail account, the 3 WC 53xx had the same information at the SMTP Server as the 59xx (hostname, port, gmail account, password, etc.) but only the 59xx its working. So I supposed that it would be something the the firmware because the WC 59xx works with Connectkey and the WC 53xx its a outdated.
- I already initializated the NVM sometimes it works, but this time it didnt work.
- I cant used aspmx.l.google.com with port 25 because they use Microsoft Outlook, and it only works with gmail or google apps users.
- At xerox support says that if my mail server requires SSL/TLS Encryption, I have to make sure that the firmware is updated to at least version 71.13.41. But that is the problem the last firmware uploaded for WC 53xx is very outdated.
Hope that somebody can help with this, I'll be attentive to your answers.
Regards!