Good morning,
I'm having a bit of a weird problem in regards to our Workcentre 3220 and using the network scan feature. The Samsung (?) Network Scan Manager program is running on our central server and seems to work fine most of the time. I log into our server via a Remote Desktop Connection so that we don't require
However, when I log out of the server connection (not log the server out of Windows, but rather just disconnected from RDC), the network scan manager seems to "lose" the printer and will not let us scan anything until I've re-logged in to the server and it refreshes the connection. When I log back in, I notice that the printer has a red "X" though it, then 2 seconds later it goes back to normal.
Is there a specific reason why it loses the network connection as soon as I log out of RDC? Is there not a way I can set up the Network Scan manager as a Windows Service and not have to worry about it? As of now I have to keep the RDC connection open all day just so people can scan to their computers.
Thanks,
Travis