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9302 Email scan as searchable PDF

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Just recently my company decided to explore the use of scanning docs as Searchable PDF's so we enabled it on a few machines to play with. Its worked great.

 

However we did run into one issue. We had someone trying to scan a hand written log sheet (3, 8.5 x11 sheets) and it kept hanging up. I tried just about everything i could possibly think of, then it clicked "I wonder if it has anything do with the searchable PDF option" as soon as i turne it off it worked, i turned it back on tried same doc and it failed.

 

Software version: 072.180.145.05000

 

Not a game changer, but is there any thing that can be done on my end other than having users manually change the setting on the email setup screen?

 

thanks


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