Let's start with I've read the manual and installed the latest available Xerox firmware, drivers and software stack.
Please read this support request, it comes from an experienced customer that owns many of your products.
We recently purchased a Xerox WorkCentre 6027. I was shocked to find the Xerox WorkCentre 6027 does NOT appear
as a fax machine to Windows 7/8. This means it does not integrate with Windows Fax & Scan!
The Xerox WorkCentre 6027 appears as a Laser printer, and as a scanner to Windows 7/8.
Xerox even provides a printer driver interface to allow faxing from any Windows application.
However, the Xerox WorkCentre does not appear as a fax unit to Windows 7/8.
This can only be because Xerox has not developed the software driver necessary to provide this function.
This is a gross omission of function and standard support by Xerox Software Development.
Did we miss something?
Should this work?
It's not in the manual and I've attempted to configure it.
Finally, we have noticed the Xerox WorkCentre 6027 does not appear to have an "answer after ring count" setting,
such as answer after the third ring.
Did I miss something in the settings?
I find this shocking, I've never seen a fax machine without this setting.
Perhaps, fax support was an after though for the Xerox WorkCentre 6027?
Or, Xerox Software Development is still working on these features.
Does Xerox plans to correct these omissions of standard features?
This is not our first Xerox purchase.
We purchase your products because of the quality, attention to detail and feature set offered.
The Xerox WorkCentre 6027 is a shocking departure from the norm.
A large number of Xerox WorkCentre 6027 are going back in the boxes unless these major omissions of standard features
are corrected.