Suggestions for resolving scanning problems in Xerox 3315
1. Uninstall the 3315 from windows devices and faxes. Close down the computer and restart.
2. Uninstall the driver. Close down the computer and restart.
3. Uninstall Xerox Easy Print manager. Close down the computer and restart.
4. Install 3315 in Windows, Devices and Printers, add a printer. Use the I.P address as its name and call it the default printer. This information came from Xerox (credit given) .
5. Install a driver. Global Print Driver
6. In the address bar (on your browser) enter the IP address and go to CentreWare Internet Services. Click Properties, Login ID= Admin, Password=1111, click Properties and go to Machine settings, System, Setup. Change the Hostname to the IP address. Click Apply. Don’t use the machine address until Xerox engineering makes a permanent fix.
7. Download Easy Print Manager. In the left column highlight the printer with the IP address
as the default printer. The scan should now work, the printer also.
The Easy Print Manager may be part of the problem. A firmware update is needed to address both the Easy Print Manager and the CenterWare program. The scan program in Easy Print Manager occasionally drops the default printer, the one with the IP address and uses the next one down (if there is such). Attention must be paid any time you use this Manager. Confirm that you have the correct printer as the default printer. To avoid scan problem, the proper default printer must the one with the IP address. If it is missing, go back to CenterWare and confirm that the Host is still the IP address.
Do not use any SPAR firmware updates as the most recent one will corrupt your machine and create more problems,. My experience with a SPAR resulted in an inability to print from pdf even though I uninstalled the SPAR. The problem was solved by Xerox Tech Support which suggested updating the Adobe 9 (which was officially no longer supported). The update files are actually on Adobe’s ftp server: ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/