Dear CherlO,
I did follow the "solutuon for the case invalid name" and it did nothing to solve the problem. After spending many hours trying to figure up what paramter had suddenly changed on the client machines and posting on this forum to no avail, I finally did in fact call my local Xerox support center.
A certfifed Xerox technician came on site and spent an hour trying to troubleshoot the problem.
He finally called Xerox support which he had direct access to and spoke with a gentleman name GALEN. Seems like Galen had been through this issue many tims before because he knew exactly what to do once he had discovered that I had set up all teh paramters correctly. (He was provided with remote access during the call).
The issue was with teh Xerox 3635. As the tech explained it to me - the logic inside had become corrupted and it was not updating setting internally even though it was reflecting on the GUI that paramters had been updated. My firmware updates and reboots were doing nothing to fix that and the only way to correct the issue was to do a completely memory clear. Had to hold down a couple buttons and then enter a code of 1394 specific to the Phaser 3635 or something to that nature.
Anyways, the point of this post is that if this seems to be an issue (which clearly from how fast Galen advised us on what to do, IT IS) then it would be nice if Xerox actually posted these steps either in an FAQ or in these forums so that others are not wasting time and money trying 50 different things while still not having any luck.
Regards,
LG