Hello Everyone,
I have been using the 3635 scan via SMB on two XP machines without issue for the last few years. Recently we decided to upgrade one of the machines to 8.1 and we are having one heck of a time getting the scan via SMB to work. It is still working on the other XP machine with no issue. We created a new folder on the 8.1 machine and set it up to be shared.
It was working fine for a few days from the first day we got the new client, however there was an automatic windows update that happened a few days later and one morning we came in and all of a suddeny the scan via smb would not work when it was working the night before.
Now, no matter what we do, we get the error "Job failed due to file access denied". Below is what we have entered into the fields (which is the same way it is entered for the XP machine). The file properties for the folder is set to shared on the Win 8.1 machine, so I am wondering if there is a slightly different way to fill out the fields because it is an 8.1 client? I have seen a previous post where someone mentioned having to put the domain/workgroup name in CAPS / your username, however we tried that as well and still got the same error. The software version we are using is 20.105.01.010
First, I've created a new user on my system called "Tigress" with password "scan". Next, I've created a folder on the Desktop called "XeroxScans" and it is shared and has read/write access by "Everyone".
Friendly Name: Tigress
Protocol: SMB
Name or IP address:
IP Address: 192.***.*.*
PORT: 139
Share: XeroxScans
Document Path: (left blank)
Login Name: Tigress
Password: scan
I am sure it is just a simple setting of flag that needs to be checked but I just cannot find anything online referencing such. Can someone please help in getting this resolved. Thanks so much!