Yup...service tech came and updated F/W. Next day we have more issues. WC7845 Scan/Copy NOT working. User Database error. Unable to edit user permission on either Machine WC7220 and WC7845.
WC7220 refuses to print colour.
Communication with SMart eSolutions broke on both. Fail.
Call support again today. Tech apparently loaded wrong F/W version which was "corrupt" and pulled from availability. Version in question:
072.030.134.32801
Now tech has to come back (he lives 160km away) so might see him tomorrow. Needs to do a refresh F/W on WC7220 and roll back F/W on WC7845.
More days of not being able to use these machines without issues.
Lets see how this next visit plays out.
Contract is for another 4 years. YIKES, I hope there is some stability coming for these, as I cannot keep babysitting.