Hi codysuradmin,
Thank you for using the Xerox forum.
As you indicated, intermittent issues can be difficult to identify.Your description also indicates that the message could have been anything and the user did not pay attention.
If you do not want to wait for the issue to happen again you may be able to find more in the CentreWare Internet Services Help
If that does not resolve your issue you may consider contacting our specific product support experts at the following link:
Fast Track to the Expert
If you are outside the USA you should contact the local support center in your area which you can find here:
http://www.xerox.com/about-xerox/contact-us/enus.html