We have an issue with workflow scanning – Model WC7835. The error is Unknown Errors. We connected our laptop and the MFP was storing the scanned image, the same was with the error mentioned above in the customers PCs / Laptops. We connected our laptop in the customer’s network. We feel that the issue is with some settings or port settings in the customers premises. This customer was using a canon machine and they didn’t have any problem with the SMB scanning. The firewall is off. The OS in both our laptop and the customer's pc's / laptops are WIN7. Kindly advise.
Thanks in advance