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Re: Phaser 8560 FPM Downloading Smaller PDF scans causes unit to crash.

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This is my email conversation with Xerox Tech support on this isssue and there is NOT a fix for the "smaller file PDF" issue.

 

 

Hello Greg,

 

Thank you for contacting the North American E-mail Support Team.

 

Unfortunately, we are not showing a Firmware with that update as yet.

 

Regards,

Kacian Samuels

North American E-mail Support Team

Xerox North America (XNA)

For further references, please see:

http://www.office.xerox.com/infoSMART/

 

Your Request ID Number is:19936594

 

Please include original message when replying, and refrain from changing the email subject line.

The Kana Response Case number is: 11579530.

 

 

 

Original Message Follows:

------------------------

 

Thank you for getting back to me. Can you confirm if there is still an issue with downloading a scan selecting smaller file PDF? I have read that the problem was fixed in an earlier firmware release, than we have, and we are still having an issue with that.

 

 

 

Hello Greg,

 

Thank you for contacting the North American E-mail Support Team.

 

We don't have any link to the Firmware reported to be available on the forum. We have the general release that are on the Xerox website and they are the stable releases of the Firmware. The only two listed versions are:

 

1. 4.9.10

2. 4.9.4


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