Hello 1yen,
Thank you for your patience. You have checked the known issues and they do not resolve your problem, I have re-searched our internal technician forums and also found no match to your issue.
This would indicate to me that the service technician is not having problems resolving this problem so If you have tried the known user solutions then it may be an part that requires a service technician to replace like a faulty sensor or switch by the door etc.
I would suggest contacting technical support by phone or using the link already provided= Fast Track to the Expert